Fulcrum Design Interactive™ is a boutique management consulting firm founded by Brandon Munson, FACHE, MBA in 2001. Our strategic management consulting can assist you in business plan formulation and implementation, technology integration, and strategic marketing. Our software innovation agency has specialized in digitally transformative software solutions since 2001.
We provide personalized, customer-centric solutions too:
We have had over 20 years of experience turning the business goals and technical needs of our clients into creative solutions. We offer companies comprehensive solutions to engage customers, create meaningful experiences, and build loyal customer relationships.
Services we offer include, but are not limited to:
What We Do Best
We can turn your idea into a digital solution that can achieve your business goals. Examples of our client driven innovative solutions include local lead generation, customer journey management technology, unified communication platform as a service (UCPaaS) and ElderTech solutions.
As a company, what distinguishes us from the rest, is embodied in our motto, "We Go Beyond the Code" It is the cornerstone to our success, and that you can count on.
Fulcrum Design, is a trusted partner who can guide you along the journey to digital transformation. We work closely with our end users throughout development to ensure that we are still aligned with the end-goal. We are committed to producing exceptional software for each of our clients. In addition, We provide a broad range of services with expertise in custom software development, web development, mobile app development, E-commerce development and UI/UX design.
The world of technology can be fast-paced and scary. That's why our goal is to provide a high-quality product that aligns with your company's needs. No matter the budget, we pride ourselves on delivering quality solutions that deliver the results you expect.
It doesn't end there, our full service data center provides dedicated host and sys ops support around the clock. Shit happens, we're prepared. Our Tier Two technical support is available 24/7 we'll get you back in the game in no time.
What we do best, translating your business objectives and technical requirements into innovative SaaS solutions.
Over the last two decades, Fulcrum Design has earned a reputation for delivering transformative, customer-centric, and scalable solutions to high-volume service sectors,
The firm is staffed by experienced programmers, technicians and business consultants. The talented technology division provides a full array of IT services including web application development, mobile app development both iOS and Android, SMS marketing applications and Sharepoint Services.
Automate the Wait™ Delivering a frictionless customer experience that builds brand loyalty, and positive word of mouth.
Automate the Wait's hybrid online booking system revolutionizes the customer journey. By combining virtual queuing with a best in class online booking suite, your customers are ensured a seamless transition from the online experience to an exceptional in-person visit.
Automate the Wait™ maximizes throughput without compromising customer experience. What are you waiting for?
Achieve operational efficiency, improve customer satisfaction and gain valuable insights.
Queue Mobile’s virtual queue management system seamlessly navigates the customer’s journey, across multiple touchpoints and interactions, eliminating waiting lines and saving time. Put your customers in control, let them wait where they want, when they want and how they want.
A modular SaaS platform that scales as your needs grow, features and functions as you need them, at a cost, you can afford.
Queue Mobile is designed to optimize your customer journey map, delivering a consistent customer experience that is sure to drive customer loyalty and improve business outcomes.
Fulcrum Local™, a digital marketing local lead generation agency., We guide small businesses on their journey to digital transformation.
Local Listing Optimization
Local Listing solution enables your brand to manage the full customer journey, from acquiring customers to retaining them.
Optimize your brand's visibility for near me searches and outrank the competition.
We specialize in local listing lead generation. We leverage cost-effective (free) infrastructure such as Google My Business, Bing Places for Business and Yelp!, . Google Ads, Bing Ads and more. We provide the SEO services and ongoing content management.
Local Search Optimization
Optimize your brand's visibility for local searches and outrank the competition.
We design and optimize your website, assuring you have a consistent and accurate NAP (Name, Address, Phone number) across all listings on the internet
Identify and grow your local search zone of influence for search terms that consumers use to find your brand.
Contact us today, to learn more about Fulcrum Local's lead generation.
Fulcrum Interactive's web design and development team is focused on creative and results-driven solutions. Whether it’s to increase profits, provide support, sell products or promote your brand, allow our web design services to bring your company front and center.
Digital Web Solutions
Our company specializes in digitally engaging customer experience solutions, including interactive SMS marketing, online and mobile promotional campaigns and lead generation services. Our skilled team of CMS developers can develop and manager anyone of the following:
We specialize in custom software applications. We have a deep bench of full-stack developers ready to partner with you to bring your MVP to market.
What we build, we stand by with world-class hostings and technical support services on demand.
Contact us today to discuss your next project.
Interact Mobile™, is a Unified Communication Platform as a Service (UCPaaS). Using a communication gateway API (application program interface) that can seamlessly integrates multiple communication capabilities into your team’s daily workflows.
Communication channel options include SMS texting, IVR voice messaging, email, video conferencing, file sharing and more.
Interact Mobile's default communication channel is SMS text messaging, the most effective method of communicating. With Interact's robust auto-messaging services, you can schedule event notifications, reminders, confirmations, and SMS marketing campaigns in bulk or individually. Auto event calendar tracks communications and flags responses.
Automate workflow by engage incoming messages immediately with personalized autoresponders. The platform also includes a two-way SM chat option. The customer interacts seamlessly, texting from his or her phone, without the need to download a third-party chat application. Other features include: Utilize onboard form builder to customize survey questionnaires and track responses.
The integration of third-party video conferencing. Contacts segmentation.
A variety of charts and reports.
AUTOMATE the WAIT™
Your business has only eight seconds to create a positive first impression.
A customer interacts with your organization multiple times before reaching their goal. These repeated interactions, both digitally and physically, constitute the customer jAutomate the Wait™ourney. A customer's overall experience across these channels is shaped by how they interact with each touchpoint.
Across a wide range of industries, we offer out-of-the-box, customizable solutions. Alternatively, let's collaborate and find a solution that suits your needs.
COURT Q™, a digital transformation suite for high-performance courts. Digitally automate customer case flow, meet, to achieve the Four Perspectives of the
Optimizing Workflow through digital automation driving efficiencies, saving staff time and lowering the court's Clearance Rate, while keeping court stakeholders safe.
Empower your customers to take command of their time in line, with Q-COMMANDER™. QMobile's interactive mobile control and content delivery solution.
Decrease transaction time with rich content delivery -
Adaptable with appointment booking system. Interactive digital signage and mobile marketing.
Drop us a line, we're here to help.